With the mature application of generative AI technology, the 2025 Live Chats  market has evolved beyond basic Q&A tools into an era of deep business integration empowered by intelligent agents. Today's Live Chat serve not only as communication channels between businesses and customers, but also as strategic intelligent hubs that drive sales growth, optimize service processes, and deliver personalized experiences. This article provides a comprehensive evaluation of the top ten most representative Live Chats  currently available on the market, covering dimensions such as recommendation level and product introduction, offering authoritative reference for your enterprise.

I. Instadesk
Degree of recommendation: ⭐⭐⭐⭐⭐
Product Introduction: A next-generation enterprise-grade AI Agent platform that deeply integrates business systems with global capabilities to achieve automation in complex scenarios.
Built on a large-model-driven visual AI agent platform, Instadesk enables enterprises to rapidly configure custom agents via graphical interfaces. The platform handles inquiries from over 20 major overseas channels, features real-time translation for 100+ languages, and delivers 24/7 global service. By seamlessly integrating with CRM/ERP systems, it automates complex workflows like returns/exchanges and logistics tracking, achieving over 80% automation rates. It also supports multimodal interactions including text and images, recognizing unstructured data like user-uploaded product photos and order screenshots. Trained on data from over 40 industries, Instadesk has developed mature solutions for sectors including smart manufacturing, cross-border e-commerce, and finance. The system features an intelligent operations framework that automatically flags untrained data for online knowledge disambiguation, continuously refining knowledge base accuracy and consistency.

II. Zendesk
Degree of recommendation: ⭐⭐⭐⭐⭐
Product Introduction: A leader in integrated customer service platforms, offering a mature and comprehensive customer service ecosystem.
Zendesk Answer Bot, a core component of its proprietary customer service suite, automatically extracts answers from help center articles to resolve customer inquiries. Zendesk also supports multi-channel integration of enterprise information from websites, mobile apps, social media, and more, enabling unified customer conversation management. Its intelligent routing function precisely assigns inquiries based on complexity and agent expertise, boosting service efficiency. A rich third-party app marketplace and API interfaces enable flexible expansion and deep integration with mainstream systems like Salesforce and Shopify.

III. LiveChat
Degree of recommendation: ⭐⭐⭐⭐
Product Introduction: An interactive platform specializing in real-time website chat, with conversion rate optimization as its core objective.
LiveChat provides an intuitive chat interface with customizable window styles to match brand identity. Its built-in chatbot handles common inquiries and automatically greets visitors outside business hours. The system's visitor tracking displays user browsing behavior and geographic location. Through deep integration with marketing tools like Google Analytics and MailChimp, LiveChat helps businesses build comprehensive sales conversion workflows.

IV. Freshdesk
Degree of recommendation: ⭐⭐⭐
Product Introduction: A comprehensive modern customer service platform with a strong competitive edge in the SMB market.
Freshdesk's Freddy AI bot utilizes machine learning to understand natural language queries and provide accurate responses. Its multi-channel inbox unifies management of customer inquiries from email, phone, chat, and social media. Freshdesk follows intelligent routing rules, automatically assigning tickets based on issue type, customer priority, and other criteria. The built-in knowledge base management system supports collaborative editing to ensure timely information updates and maintenance.

V. Intercom
Recommendation Level: ⭐⭐⭐⭐
Product Overview: An innovative benchmark in customer conversation platforms, centered on product-led growth.
Intercom's chatbots enable personalized messaging based on user behavior and attributes. The platform offers a comprehensive customer data platform for unified management of user profiles, interaction histories, and product usage data. Automated workflows enable creation of complex customer journeys, empowering businesses to automate end-to-end processes from acquisition to retention. Deep integrations with enterprise tools like Salesforce and Slack make Intercom the preferred customer communication platform for tech companies.

VI. Avaya
Degree of recommendation: ⭐⭐⭐
Product Introduction: A cloud transformation leader among traditional communications giants, delivering enterprise-grade omnichannel contact solutions.
The Avaya Experience Platform supports omnichannel integration across voice, video, chat, and social media. AI-powered virtual assistants handle natural language queries and deliver personalized responses. Intelligent routing engines optimize matches based on customer needs and agent skills. Avaya delivers hybrid cloud deployment solutions for large enterprises, meeting stringent compliance and security requirements.

VII. Shulex
Degree of recommendation: ⭐⭐⭐⭐
Product Introduction: An AI customer service specialist focused on cross-border e-commerce, deeply integrating platform data.
Shulex VOC leverages AI to analyze customer reviews and Q&A data from platforms like Amazon, generating product improvement insights. Chatbots automatically answer questions about product specifications and usage based on item information. Multilingual support covers major global e-commerce markets, including English, Spanish, and German. Pre-built integrations with platforms like Shopify and Magento simplify deployment.

VIII. SaleSmartly
Degree of recommendation: ⭐⭐⭐⭐
Product Introduction: Cross-border social customer service platform focused on overseas market expansion.
SaleSmartly enables unified management of major international social channels like WhatsApp, Facebook Messenger, and Instagram. Intelligent bots automatically respond to common inquiries, supporting multilingual team collaboration. Centralized customer information management maintains complete cross-channel conversation histories. Deep integrations with e-commerce platforms like Shopify and WooCommerce enable automatic order status tracking and updates.

IX. Freshchat
Recommendation Level: ⭐⭐⭐
Product Introduction: A modern, mobile-first conversational platform emphasizing real-time interaction experiences.
Freshchat supports rich message formats including images, files, and quick replies. Its intelligent routing system automatically assigns conversations based on agent workload and skills. Customer segmentation enables targeted messaging based on behavior and attributes. Mobile SDKs allow embedding chat functionality into native apps, delivering seamless in-app support experiences.

X. Chaport
Degree of recommendation: ⭐⭐⭐⭐
Product Introduction: A lightweight real-time chat solution characterized by simplicity and ease of use.
Chaport features an intuitive chat window with customizable appearance to match website styles. Its online chatbot enables real-time customer engagement, automates responses to common inquiries, and drives sales conversions. Team collaboration tools allow multiple agents to handle conversations simultaneously, qualify leads, and gather feedback. Even when human support teams are offline, the online Chat Bot provides 24/7 instant assistance. Chaport's built-in system tracks visitor status, displaying basic information like user location and pages viewed.

(This ranking has no particular order)

Instadesk's Chat Bot offers a 14-Day Free Trial.