• contact center software
• contact center

For a global smart technology brand with hundreds of millions of users and a wide range of products, after-sales follow-up is a critical touchpoint that connects the brand with its users. It directly affects whether users continue to trust the brand and whether they are willing to support its reputation.

Issac

2026-01-15 21:29:28

• ai ticket system
• customer service ticket

Today, when globalization and multi-channel services have become the norm, Customer Service Ticket has become the basic capability of the enterprise customer support system.

Issac

2026-01-15 21:21:30

• voicebot contact center
• ai voicebot

In many overseas markets, when an issue becomes urgent or high-impact, customers still choose to call. Voice calls are still one of the most trusted channels in customer service, especially in situations where instant feedback, clear explanation or compliance processes are required.But the reality is that the customer service team is under increasing pressure. The volume of calls continues to grow, multilingual services have become the norm, and labor costs continue to rise across regions. The traditional call center model is no longer able to support the service needs across regions and time zones.

Instadesk

2026-01-15 21:15:58

• outbound call system
• center call center

A large automotive group generates tens of thousands of customer leads every month. However, traditional manual calling methods are slow and deliver relatively low conversion rates. To break through this bottleneck, the company introduced the Instadesk AI Outbound Calling System, successfully achieving outreach to over 3 million customers, an information collection accuracy rate of 93.2%, and an overall connection rate exceeding 55%. Ultimately, this significantly improved lead conversion efficiency and supported sustained business growth.

Issac

2026-01-15 21:04:25

• ai voicebot

In many overseas markets, the telephone remains one of the most trusted and widely used customer service channels by customers. When customers require a quick response, clear explanation or compliance with procedures, voice communication remains irreplaceable. Meanwhile, as call volume continues to grow and multilingual services become the norm, traditional call centers are under increasing operational pressure.

Issac

2026-01-15 20:56:12

• call center

Solving traditional call centers’ isolation, poor scalability and inefficiency, the cloud-native Instadesk platform offers global connectivity, rapid deployment and AI empowerment, lifting agent efficiency by 50% for global growth.

Instadesk

2026-01-15 18:28:59

• Voice Bot
• ai voicebot

Addressing slow manual dialing, high costs and low conversion in traditional outbound calls, Instadesk Voice Bot uses AI large-model tech, supports 30+ languages, enables 24/7 calling and zero-code deployment, boosting conversion by 40%.

Instadesk

2026-01-15 17:51:40

• ai ticket system
• customer service ticket

For enterprises serving overseas markets, customer support is no longer a task for a single channel or region, but rather a complex system that operates in parallel across multiple channels, regions, and time zones. Customer inquiries come from various platforms and are made in different languages, yet their expectations for response speed and service consistency are getting higher and higher.

Issac

2026-01-15 17:29:31

• Voice Bot
• ai voicebot

Today's customers will not wait. They seek instant, accurate, and personalized service over the phone. Traditional automated systems, with their rigid menus, consistently fail to meet this demand. This is where a modern solution like the Instadesk voice bot creates transformational value. Unlike basic robots, the advanced Instadesk voice bot engages in genuine, multi-turn dialogue to resolve issues efficiently.

Instadesk

2026-01-15 14:31:18